Network Requirements

FocusCura -

If you want to use cContact on your Wi-fi at the Office please read the requirements for your network. To use video calling on your Wi-fi your network must allow communication with the following ports in your firewall:

Firewall

Port Protocol
80 TCP
443 TLS
443 TCP
5004 UDP
5004 TCP
33434 TCP
33434 UDP
33598 UDP

 

Important: check on every location of your company if Wi-fi is enabled for video calling.

Citrix

cContact does not work in a virtual environment like Citrix or a Terminal-server. Use a desktop or laptop that is not connected to a virtual environment.

Netwerk Test

To check if your Wi-fi is ready for video calling run the Network Test on a desktop or laptop. 

Support

If you need support? Please contact us.

 

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